Privacy policy

Last Updated: July 29, 2025

Who We Are

Redwood Main ("we", "us", or "our") operates the website redwoodmain.co (the “Site”). We design and sell high-quality everyday apparel, and we care deeply about protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, shop with us, or communicate with our team.

By using our Site or services, you agree to the practices described below. If you do not agree, please discontinue use of the Site.

1. Information We Collect

a) Information You Provide Directly

We collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support

This may include:

  • Full name, shipping and billing address, phone number, and email
  • Payment method (processed securely via third-party providers)
  • Account login credentials
  • Messages or attachments you send to us

b) Information Collected Automatically

When you browse our site, we automatically collect:

  • IP address and device type
  • Browser type and version
  • Pages viewed and browsing behavior
  • General location (country/region)

This information helps us improve your shopping experience and site performance.

c) Information from Third Parties

We may receive relevant data from:

  • Shopify (our e-commerce platform)
  • Payment processors (to complete your purchase)
  • Advertising and analytics platforms (to improve marketing and customer experience)

2. How We Use Your Information

We use the information we collect to:

  • Process and ship your orders
  • Provide order confirmations and delivery updates
  • Respond to your inquiries
  • Offer account support and password recovery
  • Improve our website functionality and product offerings
  • Send promotional emails (only if you opt in)
  • Detect and prevent fraud or abuse

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality (like shopping cart and login)
  • Analyze site usage (e.g. Google Analytics)
  • Deliver relevant advertising (e.g. Google Ads, Meta Pixel)

By continuing to use our Site, you consent to our use of cookies as described in this Privacy Policy. You may manage or disable cookies at any time via your browser settings.

We use cookies and similar technologies in line with applicable privacy laws, including the GDPR where relevant.

For more on Shopify cookies, visit: https://www.shopify.com/legal/cookies

4. Sharing Your Information

We do not sell your personal information.

We may share it with trusted third parties that help us operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Website hosting and maintenance providers
  • Marketing and advertising tools

We may also disclose personal data:

  • When required by law
  • To prevent fraud or misuse
  • During a business transfer such as a merger or acquisition

5. Public Content (Reviews and Posts)

If you post a product review or comment on our Site, that content may be publicly visible. Please avoid sharing personal or sensitive information in public areas.

6. External Links

Our Site may include links to third-party websites. These sites are not governed by our Privacy Policy, and we are not responsible for their content or privacy practices. Always review third-party policies before sharing your information.

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from anyone under this age. If you believe a child has submitted data, please contact us to request removal.

8. Security and Data Retention

We implement reasonable security measures to protect your data, including SSL encryption and secure payment processing.

We retain personal information only as long as needed to:

  • Complete your transactions
  • Maintain your account
  • Comply with legal obligations

9. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or correct your personal data
  • Request deletion of your information
  • Receive a copy of your data (data portability)
  • Withdraw consent or object to certain uses
  • Opt out of marketing communications at any time

To exercise your rights, contact us at support@redwoodmain.co. We may need to verify your identity before proceeding. We will never discriminate against you for making a request.

10. International Data Transfers

If you access our Site from outside the United States, your data may be transferred to and processed in the U.S. and other countries.

We rely on recognized legal mechanisms (such as Standard Contractual Clauses) to ensure data is protected during international transfers.

11. Updates to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with a new “Last Updated” date. Major changes may be communicated by email or banner notice.

Contact Information

If you have questions or concerns about this Privacy Policy, please contact us: 

Business Name: Redwood Main LLC

Phone: +18009184097
Email: support@redwoodmain.co

Customer Support Hours: Monday through Friday, 9:00 AM – 5:00 PM

Address: 8911 N Capital Of Texas Hwy Ste 4200, #1073, Austin, Texas 78759, USA