Shipping policy
Who We Are
Redwood Main ("we," "us," or "our") operates the website www.redwoodmain.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
- Free Shipping: We offer free shipping on all orders above $100.
- Shipping Costs: Costs vary by country. See below for details:
| Destination | processing Time | Shipping Time | Shipping Method | Shipping Cost |
| United States (excluding Puerto Rico) | 1–3 business days | 7–10 business days | Standard Tracked Shipping | $8.99 |
| South Africa, Georgia, Kuwait, Oman, Qatar, Saudi Arabia, and Moldova | 1–3 business days | 10–14 business days | Standard Tracked Shipping | $14.99 |
| Rest of the World | 1–3 business days | 10–14 business days | International Standard Shipping | $8.99 |
- Cut-off Time: Orders placed before 10:00 PM (GMT-06:00) Central Standard Time (Chicago) will be processed the same day; those placed after will be processed the next business day.
United States total delivery time: 8–13 business days (Monday to Friday)
Rest of the World total delivery time: 11–17 business days (Monday to Friday)
Shipping Range
- Delivery Area: We currently ship to most countries worldwide, including the United States, Canada, the United Kingdom, Australia, New Zealand, and many more.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
- Processing Time: Orders are processed within 1–3 business days, Monday to Friday.
- Cut-off Time: Orders placed before 10:00 PM (GMT-06:00) Central Standard Time (Chicago) will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
- Exceptions: Delays may occur during peak seasons or due to incomplete payment or address issues. If needed, we’ll contact you before proceeding.
Delivery Time
- United States: 7–10 business days after processing
- International Orders: 10–14 business days after processing
Total Delivery Time = Processing Time + Transit Time
Please note that weather conditions, customs clearance, holidays, or carrier delays may affect delivery timelines. We’ll keep you informed where possible.
Shipping Process
Courier Services: We work with reliable global and regional couriers, including:
- USA: UPS, DHL, USPS, OnTrac, Uniuni, SpeedX, Cainiao, Better Trucks
- Canada: Canada Post, Uniuni, BpostGroup
- UK: Royal Mail
- Australia: Fasthorse, iMile, AU Post
- Malaysia: Flash Express
- Bahrain: iMile
- Saudi Arabia: GFS Express
- New Zealand: NZ Post
- Switzerland: Post NL
- Luxembourg: Colis Privé
- Other Countries: DHL
Tracking Information
After your order is shipped, you will receive an email with tracking details. Tracking numbers are usually activated within 24 hours.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
- Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Taxes and Duties
Please be aware that placing an order does not include any potential customs taxes or import duties charged by your local government. These fees are the responsibility of the customer. We are not responsible for any delays caused by customs clearance.
Returns
Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
Business Name: Redwood Main LLC
Phone: +18009184097
Email: support@redwoodmain.co
Customer Support Hours: Monday through Friday, 9:00 AM – 5:00 PM
Address: 8911 N Capital Of Texas Hwy Ste 4200, #1073, Austin, Texas 78759, USA